Institutional arrangement of the quality system: The highest body in the quality system of the University of Banja Luka is the Quality Assurance Committee (QCC). This body was formed by a decision of the Senate, and is in charge of, among other things, preparing quality strategies and policies and submitting them to the Rector and the Senate for adoption. At the University level, an Office for Quality Assurance (QQ) was established with one employee, a quality assurance coordinator, with the task of providing technical support for QQ, to coordinate quality assurance activities with organizational units, to collect, process and analyze insurance data. quality, etc. The appointment of quality coordinators at organizational units (faculties and the Academy) was also made.